You may use either of the following methods to make a suggestion or inquiry:
PLEASE USE THE PATIENT PORTAL OR CONTACT YOUR PHYSICIAN’S OFFICE DIRECTLY.

Square Care Medical Group is committed to ensuring our patients receive exceptional care every day. If we did not meet your expectations, we encourage you to report the concern or complaint through our online form or call our confidential hotline. We are dedicated to providing a fair investigation, thorough review, and timely response to all complaints and grievances.

We rely on each other to ensure organizational compliance to further our mission and vision. Doing the right thing means acting with honesty and integrity at all times and speaking up when you think someone is acting unethically. If you are aware of, or suspect improper conduct, it’s easy to make an anonymous report of such behavior. Actual or suspected violations can be made by contacting the Ethics & Compliance Hotline.

Square Care Medical Group policy strictly prohibits intimidation, retribution, or retaliatory action against anyone who reports a suspected violation in good faith. Anyone who deliberately makes a false accusation with the purpose of harming or retaliating against another individual will be subject to appropriate disciplinary action.

To report potential issues of non-compliance or fraud, waste or abuse in a manner that is either confidential or anonymous, you may use either of the following methods to submit a report.